Refund policy

Our 30-Day Promise

We stand 100% behind every Puppcollar product. If you're not completely satisfied, you have 30 days from delivery to return it for a full refund — no questions asked.

What qualifies for a refund?
Item is in original packaging (lightly used is OK)
Returned within 30 days of delivery
Original order confirmation provided

How to start a return
Email support@puppcollar.com with your order number
We'll send you a prepaid return label within 24 hours
Drop the package at any USPS, UPS, or FedEx location
Refund processed within 3-5 business days of receipt

Refund timeline
Refunds are issued to the original payment method. Bank processing typically takes 5–10 business days after we approve the return.

Damaged or defective items
If your item arrives damaged or stops working within the warranty period, contact us immediately at support@puppcollar.com with photos. We'll send a replacement at no cost.